5 mins slides on conflict resolution

  • Define conflict in own words.
  • Explain the four communication behaviors (or “horsemen”) that lead to destructive conflict.

-Incorporate conflict resolution theory into a conflict analysis.

  • Propose a detailed solution to a conflict.
  • Incorporate conflict resolution readings into a conflict analysis.

Identify, describe, and analyze a conflict situation.

Describe how a conflict was resolved, and evaluate the degree to which this conflict resolution was effective or ineffective.